Refund and Returns Policy for Travelleads.Online
Last Updated: 26 December 2025
Thank you for choosing Travelleads.Online.
This Refund and Returns Policy explains the conditions under which refunds, replacements, or service adjustments may be provided for travel leads and digital marketing services purchased on our platform.
By purchasing any service from Travelleads.Online, you agree to the terms outlined below.
1. Nature of Our Services
Travelleads.Online provides:
- Travel leads
- Digital marketing leads
- Online marketing services
- Paid advertising and campaign services
- Other digitally delivered services
All leads and services are delivered digitally, not physically.
Therefore, no physical returns apply.
2. Refund Policy
a. No Refund on Delivered Leads
Once leads have been:
- Delivered
- Shared
- Transferred
- Accessed by the customer
No refund is applicable under any circumstances.
This is because digital leads cannot be returned once accessed.
b. Refund Before Delivery
A refund may be considered only if:
- Payment has been made
- Services or leads have not yet started
- No lead generation work has commenced
In such cases, refunds are processed after internal verification.
c. Duplicate Payment
If you are charged twice due to a technical issue:
- Notify us with proof
- After verification, the duplicate payment will be refunded
3. Replacement / Re-verification Policy
a. Non-Responsive Leads
If you report non-responsive leads:
- We will re-verify the leads internally
- If the customer is found active and interested, leads will be re-shared to another client
- No replacement is guaranteed unless covered by a specific service agreement
b. Invalid or Incorrect Leads
If you receive leads that are:
- Incorrect
- Invalid
- Fake
- Mismatched with your selected criteria
You must report within 24 hours of delivery.
After verification, we may provide replacements only for invalid entries, not for non-responding leads.
4. Cancellation Policy
You may request cancellation only before:
- Lead generation begins
- Campaign setup starts
- Delivery of any lead or service
Once work has begun, no cancellation is permitted.
5. Processing of Approved Refunds
If your refund request is approved:
- It will be processed within 7–10 business days
- Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider.
6. Contact for Refund Requests
If you have questions about this policy or want to raise a refund request, contact us at:
Email: leads@travelleads.online
Website: www.travelleads.online
Include:
- Your name
- Order ID / payment proof
- Contact number
- Reason for request
Incomplete information may delay processing.